Most in-stock items will ship within 3 business days after your payment has been approved. All orders will ship FedEx Ground, with a signature required, unless previous arrangements have been made. Any item(s) which are customized including rings which are sized, diamonds or gemstones which are altered in color or size or any item engraved will have a production time and are not returnable or exchangeable unless clearly defective. Production times on customized items vary from 2-4 weeks. If an item is needed immediately or for customized requests, please contact Customer Service at 1.877.987.7332 or via email cs@redboxjewels.com.
Orders:
Orders placed after 5pm EST will be processed the following business day. Once an order has been submitted and is processed, the order cannot be stopped and the merchandise will be shipped. Items special ordered, altered, cut, or manufactured to your specifications, cannot be canceled or accepted for credit or exchange once production has begun. Please keep this in mind when placing your order.
Shipping:
Due to the monetary value of our items, all of our items will ship via FedEx Ground, a signature is required. FedEx does not deliver to PO Boxes, if a PO Box shipping address is entered this will delay the shipping/delivery times. At this time, all items must ship to the verified billing address on file for your credit card. If your shipping address differs, please contact Customer Service at 1.877.987.7332 or via email cs@redboxjewels.com to make the proper arrangements. Orders over $150 will receive free shipping in the United States. If your merchandise is sent back to us as refused, undeliverable, or unclaimed , you will be charged a 20% restocking fee, plus postage.
Domestic Payments:
We accept all major United States issued credit cards including VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS or you may pay through PayPal or a bank to bank wire transfer. Please contact Customer Service at 1.877.987.7332 or via email cs@redboxjewels.com for the wiring instructions. The maximum credit card transaction amount accepted for domestic orders is $2,500.00. Transactions over the $2,500.00 a bank-to-bank wire transfer will be required. This is for security and fraud protection for both our customers and RedBox Jewels.
International Orders:
Payments: acceptable forms of payments for international orders, at this time, are PayPal up to $400.00. Above $400.00, a wire transfer is required. Credit Card payments for international orders only are not accepted. Please contact Customer Service at 1.877.987.7332 or via email cs@redboxjewels.com for the wiring instructions.
Shipping: We will be consolidated your order in our facility prior to shipment and therefore will require more time to process. All international customers are responsible for any and all duty charges. Items returned because of non-payment of duties or incorrect addresses will not be refunded, and may incur additional shipping costs, which are the responsibility of the customer.
Returns:
Most items have a 10-day return policy. Returns of loose items such as Large Diamonds or Large Colored Stones, must be returned to us within 3 days from the day the order is received. Upon review of the diamond or stone by our expert jeweler, to verify the diamond or stone has not been altered or damaged in any way a refund or credit would then be issued at that time. Customized items including rings which are sized, diamonds or gemstones which are altered in color or size or any item engraved are not returnable or exchangeable unless clearly defective. Refunds will include either credit for the cost of the item or an exchange for another item. Please return the merchandise in its original condition and packaging, including envelopes, bags and boxes. Send with the completed Merchandise Return and Order Form from your invoice. Merchandise returned without this form or with a copy of the invoice will be charged a service fee of $10.00, or we may return the merchandise to you at your expense. RedBox Jewels cannot be held responsible for returned merchandise if these procedures are not followed.
Package the merchandise securely, insure it, and return to:
RedBox Jewels, FMS
Receiving
889 Waverly Avenue
Holtsville, NY 11742
1.877.444.7595
USA
Shipping costs are not refunded except in the case of clearly defective merchandise. If the order was over $150.00 and is retuned the cost of shipping is deducted from the credit amount. Please contact Customer Service at 1.877.987.7332 or via email cs@redboxjewels.com for prior return approval. We do ask that if item(s) are sent back for credit, exchange or repair that the shipping method selected is insured and has a tacking number. We are not held responsible for any item(s) shipped through USPS that are not insured and do not arrive safely to our facility. Refunds are processed on the 15th and last day of each month.
Thank you for adhering to these policies. If you have any questions concerning the return of merchandise, or credit for the return of merchandise, please contact our Customer Service Department at 1.877.987.7332 or send an email to cs@redboxjewels.com.
